Shipping & Returns
Industrial-grade logistics for trade, fabricators and DIY. Dispatch from our depot network direct to every state and territory.
When your order leaves us
In-stock items
Picked and packed at our Gold Coast workshop. Contact us for current lead times.
Cut-to-size orders
Cut and finished to your measurements, then dispatched. Lead time confirmed with your order.
Custom fabrication
Lead time confirmed at quote stage, typically 5–10 business days.
Do I qualify for free shipping?
Enter your postcode to check if you're in a free-shipping metro zone for orders over $500 ex GST.
You qualify for free shipping!
Orders over $500 ex GST ship free to your metro postcode — the offer applies to your whole order, cut-to-size included.
Start shoppingStandard shipping applies
Live freight quotes calculated at checkout for your area.
Free metro shipping applies to your whole order over $500 ex GST, cut-to-size included, to Brisbane, Sydney & Melbourne metro postcodes. Orders with a custom display case ship at standard rates.
Free Shipping – Online Orders
Free metro shipping is available on eligible Plastic Online orders over $500 ex GST to qualifying Brisbane, Sydney and Melbourne metro postcodes.
This offer applies to products purchased directly through the Plastic Online website, including standard products and cut-to-size orders placed using our online calculators.
Orders that include a custom display case are not eligible and ship at standard freight rates, even when ordered online.
Custom & Manually Quoted Work
Free shipping does not apply to custom or manually quoted work handled by an HB Plastics Group factory or sales team.
This includes, but is not limited to:
- Custom fabrication
- Vacuum forming
- CNC routing or machining
- Laser cutting
- Plastic welding
- Custom-made components or assemblies
- Custom cut-to-size work requiring manual quoting or consultation
- Any order quoted directly by Holland Plastics, P&M Plastics, EXP Plastics, or another HB Plastics Group business
Where an order requires manual quoting, technical consultation, drawings, fabrication assessment or other direct involvement from our factory or sales team, freight will be quoted separately and the Plastic Online free-shipping promotion will not apply, regardless of the order value or delivery postcode.
If an order contains both eligible Plastic Online products and manually quoted/custom fabrication work, freight charges may apply to the entire order.
Free-shipping eligibility is determined by Plastic Online / HB Plastics Group at the time the order is placed or quoted.
Freight zones & lead times
Live freight quotes calculated at checkout for all standard postcodes.
| Zone | Lead time | Notes |
|---|---|---|
| QLD Metro | 1–2 business days | Brisbane, Gold Coast, Sunshine Coast |
| NSW / VIC / SA / ACT | 3–5 business days | Sydney, Melbourne, Adelaide, Canberra |
| WA / NT | 5–10 business days | Includes Perth, Darwin |
| TAS | 5–7 business days | Bass Strait crossing |
| Regional / Remote | Quoted at checkout | Live carrier freight quotes |
Shipped with Australia's leading couriers
Every order ships fully tracked. We book freight through Australia's major carriers — Team Global Express, Aramex, Couriers Please, Allied Express, TNT and Mainfreight — to get your acrylic, polycarbonate and engineering plastics delivered fast, nationwide.
What's returnable, what's not
Damaged in transit
Photograph on receipt and tell us - we'll arrange a replacement.
Faulty material
Manufacturing defects put right under the consumer guarantees - repair, replacement or refund.
Wrong item shipped
Return label provided. Full refund or correct item dispatched.
Return address
We dispatch from several depots, so we give you the correct return address in writing with your authorisation. Never post to the consignment-note address.
Custom cut-to-size
Non-returnable unless faulty (cut to your specifications).
Change of mind
Full, uncut sheet only: return within 14 days, unused, at your freight cost. 25% restocking fee. Email us first for a return authorisation.
We replace it.
Photograph the damage as soon as you open the package and tell us - we'll arrange a replacement and organise the return.
Report damaged delivery
Add a few photos and what arrived broken - we'll arrange a replacement and organise the return.
Speak to our logistics team.
Bulk freight, custom crating, palletised dispatch - we'll quote it.